Shipping Policy

Last Updated: October 2026

At Coqtest (accessible via https://coqtest.com), this page sets out how an order travels from our hands to your door: what it costs, when it leaves, which carriers bring it, and what we do when something goes wrong on the way.

A necklace, a ring, or a bracelet is small enough to go missing in a mailbox and often ordered against a date that matters, so timing and tracking are the two things people ask us about most. This page answers both before you need to ask.

By placing an order, you agree to the terms below. If a question about your delivery is not answered here, email us at [email protected] and we will be glad to help.

Shipping at a Glance

Where We Ship

We ship to street addresses in all fifty states and the District of Columbia. We do not currently ship to P.O. Boxes, APO or FPO addresses, US territories, or addresses outside the United States. If your address sits on the edge of one of those, a rural route or a campus mailroom for example, write to us before you order and we will tell you whether a carrier can reach it.

One Flat Rate

Every order ships for $4.95, whether it holds one ring or a necklace, a bracelet, and two rings together. There are no weight bands, no remote-area surcharges, and no fee for a signature if a carrier asks for one. The rate is shown at checkout before you pay.

Order Cutoff

Our order cutoff is 5:00 PM EST Monday through Friday. An order placed before the cutoff enters handling the same day. An order placed after the cutoff, on a weekend, or on a federal holiday enters handling on the next business day. The cutoff matters most when you are ordering against a date, so if you are close to it, place the order first and email us the date afterward; we can usually move the parcel up the queue.

Handling Time

Handling takes 1 to 3 business days. Throughout this policy, and on every other page of the store, a business day means a day we are open: Monday through Friday, excluding federal holidays. Handling is when the piece is checked, boxed, labeled, and handed to the carrier. Most orders leave within the first two days; the third day is there for the rare week when a carrier pickup is missed.

Transit Time and Total Estimate

Once the parcel is scanned by the carrier, transit takes 5 to 7 business days depending on how far you are from Southbury, Connecticut. Added to handling, that puts most deliveries at 6 to 10 business days from the day you order. These are estimates built from what carriers actually deliver, not guarantees, and the section on delays below explains what we do when a parcel runs late.

Carriers

We ship with USPS, UPS, and FedEx. The carrier is chosen per order based on your address and the service that reaches it fastest, so two orders to neighboring towns can travel with different carriers. If you have a strong preference, or a carrier that cannot reach your building, write it in the order notes and we will match it where we can.

Tracking

A tracking number is emailed to you the day the parcel ships. You can follow it on the carrier's site or by entering your order number and email on our Order Tracking page. The first scan can take up to one business day to appear after the email arrives.

Split Shipments

If one piece in your order is ready before another, we may ship them separately so nothing waits. You will receive a tracking number for each parcel, and you pay the flat rate once regardless of how many boxes arrive.

Address Accuracy

Please check the shipping address at checkout, especially apartment and unit numbers, which are the detail most often missing. If you notice an error after ordering, email us right away and we will correct it before the label prints. If the parcel has already left, write to us anyway and we will contact the carrier on your behalf to redirect it where the carrier allows.

Undeliverable and Returned Parcels

A parcel the carrier cannot deliver comes back to us. When it arrives, we email you to confirm the address and reship it at no extra charge, or refund the order in full if you would rather not wait.

Lost or Stolen Parcels

If tracking shows no movement for five business days, or shows delivered and nothing has arrived after checking with household members and neighbors, email us. We open the carrier trace ourselves and replace or refund a confirmed loss. You do not need to file anything with the carrier.

Damaged Parcels

If the box arrives crushed or the piece inside is damaged, email us within 7 days of delivery with a photo of the item and the packaging. We send a replacement or a full refund including the original shipping. In most cases there is no need to send the damaged piece back; when we do need it, a prepaid return label is emailed within 1 business day.

Delays

If a parcel is running late, we tell you before you have to ask, with the carrier's latest scan and a revised estimate. Weather, carrier backlogs, and peak-season volume are the usual causes. If the delay means the piece no longer suits your plans, cancellation and a full refund stay available even after dispatch: refuse the delivery, or email us for a prepaid label and send it back unopened.

Holiday Schedule

We observe federal holidays. Orders placed on a holiday enter handling the next business day, and carriers do not move parcels on holidays, so add a day to the estimate around them. In the weeks before major gift-giving dates we post a last-order date at the top of the store.

Returns and Cancellations

Returns, exchanges, and refunds are covered in our Return & Refund Policy, and the window for stopping or changing an order is in our Cancel & Change Order Policy.

Changes to This Policy

We update this page when a rate, a carrier, or a timeline changes. The date at the top tells you when that last happened, and the terms in force on the day you order are the ones that apply to that order.

Shipping Questions

For anything about a parcel on its way, including a date you are shipping against, write to the address below with your order number.

Thank you for shopping with us, whether the piece is for you or for someone you have in mind.