Frequently Asked Questions

The short answers are in the table, and the longer ones follow by topic. If yours is not here, email [email protected] and we will answer it directly.

Orders & Payment

Which payment methods do you accept?

PayPal, debit cards, and credit cards (Visa, Mastercard, American Express, and Discover). Every payment runs through the PayPal gateway, and you do not need a PayPal account to pay by card. Full details are in our Payment Methods page.

When is my card charged?

At checkout, once the payment is authorized. We take one-time charges only and never store your card details.

Can I cancel or change my order?

Yes, within 24 hours of placing it, for any reason. After 24 hours we will still cancel an order that has not left, so write to us and we will check. The steps are in our Cancel & Change Order Policy.

Can I add a gift note?

Yes. Put the message in the order notes at checkout and we will write it on a card and tuck it inside the box.

Does the parcel show the price?

No. The outside of the parcel carries no price, and the packing slip inside names the item without the amount paid. Your receipt goes to your email instead.

Shipping

Where do you ship?

To street addresses across the United States. We do not ship to P.O. Boxes, APO or FPO addresses, or US territories at the moment. If your address is an unusual one, write to us before ordering and we will tell you whether we can reach it.

How much is shipping?

$4.95 flat per order, however many pieces are in it. There are no surcharges.

How long will my order take?

Orders placed by 5:00 PM EST Monday through Friday enter handling the same day. Handling takes 1 to 3 business days, transit takes 5 to 7 business days, so expect 6 to 10 business days from order to delivery. Orders placed after the cutoff, on a weekend, or on a federal holiday start on the next business day. Our Shipping Policy walks through each step.

Will I get a tracking number?

Yes. It is emailed the day your parcel ships, and you can check progress on our Order Tracking page.

My tracking says delivered but nothing arrived. What now?

Check with household members and neighbors first, then email us. We open a trace with the carrier ourselves and replace or refund a confirmed loss.

Returns & Refunds

What is your return window?

30 days from the day your order is delivered. Pieces need to be unworn and in their original box with the tags attached.

Who pays for return shipping?

We do. Email us that you would like to return something and a prepaid label lands in your inbox within 1 business day. Returns cost you nothing.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

How long does a refund take?

The timeline runs from the day your return reaches us, and it is set out in full in our Return & Refund Policy. We email you when the parcel arrives and again when the refund is issued.

Can I exchange a ring for a different size?

Yes. Email us with your order number and the size you need. We ship the replacement and email a prepaid label for the original, with free shipping both ways.

Can I return a gift someone bought for me?

Yes. Email us with the name of the person who ordered or the order number if you have it. The refund goes back to the original payment method, or we can set up an exchange for a different size or piece.

Can I return a special order item?

Not for a change of mind. A special order item that arrives defective, damaged, or incorrect is covered under our Return & Refund Policy like any other piece.

What if my piece arrives damaged?

Email us within 7 days of delivery with a photo. We send a replacement or a full refund including the original shipping, and in most cases you do not need to send anything back.

Products & Sizing

Are the pieces solid gold or silver?

No. Our necklaces, rings, and bracelets are fashion jewelry in gold tone, silver tone, and rose tone finishes over base metals. The finish and the metal are stated for every piece.

How do I find my ring size?

Measure a ring you already wear on the same finger: trace the inside of it on paper and compare the circle to a printed ring chart, or measure the inside diameter in millimeters with a ruler. Our rings use US sizes. If you are between two, take the larger one.

How do I pick a necklace length?

A 16 inch chain sits at the base of the neck, 18 inches rests on the collarbone, and 20 inches falls just below it. Every necklace we stock comes with an extender chain, so a 16 inch chain can be worn at 18 or 19 inches as well.

How do I size a bracelet?

Wrap a strip of paper around the wrist just below the wrist bone and measure it against a ruler. Add half an inch for a chain bracelet that moves. Cuffs are open at the back and adjust gently to the wrist.

I am buying for someone else and do not know her size. What should I do?

Choose a necklace, since the extender covers most lengths, or email us with whatever you do know. If a ring or bracelet does not fit, the exchange is free both ways.

Do you offer engraving?

No. Every piece is sold as it is stocked.

Still Have a Question?

Anything not covered above can go straight to our inbox, and we reply during the hours below.

Thank you for shopping with us, whether the piece is for you or for someone you have in mind.