Cancel & Change Order Policy

Last Updated: October 2026

At Coqtest (accessible via https://coqtest.com), this page covers the window for stopping an order or changing it after it has been placed, and what we can still do once a parcel has left.

Jewelry orders change more than most: a ring size gets corrected, a gift address replaces a home address, or a second bracelet gets added for a second sister. We built the window wide enough for all of that.

By placing an order, you agree to the terms below. If your change is not covered here, email us at [email protected] and we will be glad to help.

Cancellations and Changes at a Glance

Canceling Within 24 Hours

Email [email protected] with your order number within 24 hours of placing the order and we cancel it. You do not need a reason. The full amount, including the $4.95 shipping charge, goes back to your original payment method, and we confirm the cancellation by email.

Changing an Order Within 24 Hours

Within the same 24 hours you can change the shipping address, swap a piece for another, change a ring size or metal tone, or adjust the quantity. If the new piece costs more, we send a payment request for the difference; if it costs less, we refund the difference. Email us the change and we apply it before the parcel is packed.

If It Has Not Left the Shop

If more than 24 hours have passed but the parcel has not left, we will still cancel it. Write to us, we check the queue, and if the label has not been handed to a carrier the order is stopped and refunded in full.

After the Parcel Has Shipped

Once a parcel is with a carrier, two routes remain. You can refuse the delivery when it arrives, and it returns to us automatically. Or you can accept it and email us for a prepaid return label, which we send within 1 business day. Either way the order is refunded in full once the parcel is back, under the terms of our Return & Refund Policy.

Orders That Cannot Be Canceled

• Final sale items, once processing has begun.
• Orders that have already been assigned a tracking number (use the after-dispatch route above).
• Special order items once the supplier order has been placed.

If your situation falls just outside one of these, write to us anyway.

Address Corrections

A missing apartment number or a typo in a zip code can be corrected at any point before the label prints. Email us the right address as soon as you spot the error. After dispatch, write to us anyway and we will contact the carrier on your behalf; carriers allow a redirect in many cases.

Cancellations We Initiate

Rarely, we have to cancel an order ourselves: a piece sells out between checkout and packing, a payment fails authorization, or an address cannot be reached by any carrier. When that happens we email you the reason, refund anything charged in full, and where the piece is coming back into stock, offer to hold one for you.

Changes to This Policy

The terms in force on the day you order are the ones that apply to that order. The date at the top of this page shows when the policy was last revised.

Cancellation Questions

To stop or change an order, email the address below with your order number and what you need; the sooner it reaches us, the more we can do.

Thank you for shopping with us, whether the piece is for you or for someone you have in mind.