Return & Refund Policy

Last Updated: October 2026

At Coqtest (accessible via https://coqtest.com), we want the piece you receive to be the piece you keep, whether you chose it for yourself or opened it as a gift. When it is not, this policy exists to make sending it back simple and free.

The headline numbers are these: 30 days from delivery to return any piece, a prepaid return label emailed within 1 business day of your request, a refund completed within 7 business days of the piece reaching us, and zero fees of any kind. The sections below explain each one, how to start, and the few situations where a return is not accepted.

By placing an order, you agree to the terms below. If you are unsure whether a piece qualifies, email us at [email protected] before sending anything and we will tell you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every necklace, ring, and bracelet bought through our website, whether the return is for a defect or simply because the piece is not right. Returns are made by mail using the label we email you, and refunds are issued in US Dollars to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: your return request reaches us within 30 days of the delivery date shown on the tracking record.
• Item condition: the piece is unworn and shows no scratches, stretched links, or resizing.
• Packaging and tags: the piece comes back in its original box with any tag still attached.
• Proof of purchase: an order number, the confirmation email, or the name and email used at checkout.

Trying a piece on at home is expected. Slip the ring on, hold the necklace against a neckline, clip the bracelet closed and see how it sits. A piece tried on indoors and put back in its box is in returnable condition.

4. How to Start a Return

1. Email [email protected] with your order number and the piece you are returning. A reason helps us decide what to stock next, but you do not have to give one.
2. Within 1 business day we email you a prepaid return label and a short confirmation of what we are expecting back.
3. Place the piece in its box, put the box in a padded mailer or small carton, and attach the label. Drop it with the carrier named on the label or schedule a pickup through them.
4. Keep the drop-off receipt until your refund email arrives. We email you once the parcel is scanned in at our address.

If you do not have a printer, tell us in your first email. We send the label in a format the carrier can scan from a mobile screen at the counter, so nothing needs printing.

5. Return Address

Returns go to the address below. Please do not send anything before you have your label, so the parcel is covered by tracking from the first scan.

6. Refund Processing and the 7 Business Days Commitment

When a return arrives, we inspect it within 1 to 3 business days and email you the outcome either way. If the piece meets the criteria in section 3, the refund is issued to your original payment method, and customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Once we issue the refund, your bank or card issuer can take a further 2 to 5 business days to post it to your statement; PayPal balances usually show it the same day. If 10 business days have passed since our refund email and nothing has appeared, write to us with the date of the email and we will chase it with the processor on your behalf.

7. No Fees, in Any Form

• No restocking fee: we do not deduct anything for putting a piece back into stock.
• No processing fee: inspection and refund handling cost you nothing.
• No out-of-pocket shipping: the return label is prepaid and emailed to you.
• Full purchase price refunded: every dollar you paid for the piece comes back.

The original $4.95 shipping charge is refunded as well whenever the return is because of something on our side: a defect, damage in transit, or the wrong piece sent. On a change-of-mind return, the original shipping charge is retained and the full price of the piece is refunded.

8. Damaged, Defective, or Incorrect Items

If a piece arrives damaged, with a fault, or is not what you ordered, email us within 7 days of delivery with a photo. These messages go to the front of the queue. We send a replacement or a full refund including the original shipping, whichever you prefer. In most cases you do not need to send the piece back; when we do need to see it, a prepaid label is emailed within 1 business day.

9. Exchanges

The fastest route to a different size or piece is to place a new order right away and return the original under this policy, so the replacement ships without waiting for the first parcel to come back. We also offer a direct exchange: email us with your order number and what you would like instead, and we ship the replacement and email a prepaid label for the original, with free shipping both ways. If the piece you want is out of stock, we tell you the restock date or refund the original in full, your choice.

10. When Returns Are Not Accepted

• Final sale or clearance items, marked as such at the time of purchase.
• Pieces that have been worn, resized, or altered.
• Pieces returned without the original box or with tags removed.
• Returns without proof of purchase.
• Gift cards.
• Promotional free items included with an order.
• Special order items, unless defective, damaged or incorrect on arrival.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

If anything about a return is unclear, including whether a piece qualifies, write to us first and we will answer before you send it.

Thank you for shopping with us, whether the piece is for you or for someone you have in mind.